Trust & safety

Here's exactly what we do — not what we hope you trust us for.

Photo-verified cleaning

Every home is cleaned between stays by a vetted team. Our turnover staff photo-verify 40 checkpoints before a home is released back for booking.

Every guest completes a Stripe Identity check on their first booking. We don't store the document — Stripe does, under financial regulation.

Every third-party host provides their local STR permit number at onboarding. We match it against city registries before listing goes live.

Every stay is covered by Safely (US) or Truvi (international) for up to $5M of accidental damage. No security deposits held on your card.

A real person on the phone — not a chatbot — any hour of any day. Answered in under two minutes.

What we owe you — and what happens if we fall short — in plain English.