Question 1

Is the address shown exactly?

Accepted Answer

Yes. The full address is shown on the listing page once you're logged in, and it's confirmed in your booking confirmation email.

Question 2

What fees will I be charged?

Accepted Answer

When you book direct, you pay the nightly rate plus a cleaning fee. There are no platform service fees or hidden charges.

Question 3

How does your pricing compare to Airbnb?

Accepted Answer

Booking direct is typically 10–15% less than the same listing on Airbnb, because you skip the guest service fee entirely.

Question 4

Can I cancel after booking?

Accepted Answer

Cancellation terms depend on the property and the rate you booked. Your confirmation email will include the exact policy for your stay.

Question 5

During your stay — How do I check in?

Accepted Answer

You'll receive a keycode and step-by-step check-in instructions by email 24 hours before your arrival.

Question 6

What if the keycode doesn't work?

Accepted Answer

Text or call us immediately. We're available around the clock and will get you inside quickly.

Question 7

How do I extend my stay?

Accepted Answer

Message us and we'll check availability. If the dates are open, we can extend your reservation on the spot.

Question 8

Can I request a late check-out?

Accepted Answer

Late check-out is available on request, subject to the next guest's arrival. Reach out the evening before and we'll let you know.

Question 9

Payments & refunds — When will I be charged?

Accepted Answer

Payment is collected at the time of booking. For longer stays, a split-payment schedule may be offered at checkout.

Question 10

Cancellation refund timelines

Accepted Answer

Refunds are processed within 5–10 business days of a qualifying cancellation, back to the original payment method.

Question 11

Payment methods we accept

Accepted Answer

We accept all major credit and debit cards. Bank transfer is available for stays of 30 nights or more.

Question 12

Disputing a charge

Accepted Answer

Email us with your booking reference and a description of the charge in question. We'll review and respond within one business day.

Question 13

For hosts — What's your commission?

Accepted Answer

Our management fee varies by market and service level. Reach out through the List With Us page for a tailored quote.

Question 14

How do payouts work?

Accepted Answer

Host payouts are sent within 24 hours of each guest check-in, directly to your nominated bank account.

Question 15

How do you handle damage?

Accepted Answer

Every booking includes a damage waiver. For anything beyond normal wear, we document it, coordinate repairs, and keep you informed throughout.

Question 16

iCal sync with Airbnb and Vrbo

Accepted Answer

We support two-way iCal sync with Airbnb, Vrbo, and most other platforms. Share your iCal links with us during onboarding and we'll set it up.

Furnished Escape FAQ

Before You Book