The Promise

A written list of what you can expect from every stay on our platform, and what we owe you if we fall short. Worth more than a "trust us."

What We Owe You

Transparent Pricing
Every fee shown upfront before you book. No resort fees, no booking fees, no service fee added at checkout. Just rent, the cleaning fee, and applicable taxes.
Photo-Verified Cleaning
Every home is cleaned between stays by a vetted team. Our turnover staff photo-verify 40 checkpoints before a home is released back for booking.
24/7 Real Humans
A U.S. phone line, answered in under two minutes by a real person (not a chatbot),, any hour, any day.
Automatic Refunds
Cancel within the free window and your refund lands on the same card within 24 hours. No phone-tag, no waiting periods.
Backup Home Guarantee
If a home ever becomes unavailable inside 48 hours of check-in, we re-book you into a comparable home in the same neighborhood or refund plus a travel credit.
No Surprise Photos
Listing photography is inspected for accuracy. If a home looks materially different from the listing, you get your first night free.

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